Return Policy
We have teamed with Amazon Services to make buying quick and easy. Selections from our store and from Amazon.com are available through our site, which is powered by Amazon Services.
When you order from our web site, you will need to use your existing Amazon.com account or create a new Amazon.com account. Your account information will be collected and used by Amazon.com and subject to the Amazon.com Privacy Notice.
In addition, Amazon.com will provide us with your account information, which will be subject to our return policy as set forth below.
Holiday Returns Policy
We understand that many customers order holiday gifts early, so we've extended our returns period for the holiday shopping season. Items shipped between November 1 and December 31, 2008, may be returned until January 31, 2009 for a full refund, subject to the other returns guidelines listed below.
General Returns Policy
You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as toys, electronics, magazines, etc.).
Items that are Not Returnable
Zemis and Amazon.com do not accept returns of the following items:
- Items that are classified as hazardous materials or use flammable liquids or gases
- Computer laptops and desktops more than 30 days after delivery
- Any product missing the serial number or UPC
- Downloadable software products
- Gift cards and gift certificates
- Pay As You Go (or prepaid) phone cards
- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
- Items purchased from sellers other than Amazon.com
- Some Jewelry orders
- Grocery products and Gourmet gift baskets cannot be returned; however, Zemis, through Amazon.com, will issue a full refund for damaged products sold by Amazon.com
Partial Refunds
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery
- Any item that has obvious signs of use
- Any opened laptop or desktop computer. A 15% restocking fee will apply
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
- Any item not returned in the condition it was received
To find out more about how refunds are calculated, visit our Refunds page.
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Items Purchased from Other Sellers
As the Zemis Web site offers items for sale both by Zemis and registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
- Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
If the item to be returned was not sold by Zemis, you will need to contact the seller directly or follow the specific Amazon Merchant's return instructions found in the order summary of Your Account.
For more about third-party seller return policies and additional instructions, visit the following pages:
- Amazon Merchants Returns (for items sold by companies such as Macy's or Eddie Bauer)
- Amazon Marketplace Returns (for new, used, or collectible items sold by individual sellers through Amazon Marketplace)
Related Parties
Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, you visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
In-Store Returns
Items purchased from Zemis cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Third Party Merchants such as Amazon, Eddie Bauer or Macy's are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
